FAQs

1. What materials are NovaLuxe products made of?

Our jewelry is crafted with premium materials such as sterling silver, 14k-18k gold plating, stainless steel, and genuine gemstones.
Our watches are made with precision-engineered stainless steel and luxury-grade components.

2. How should I care for my jewelry and watches?

To maintain your pieces:

• Keep them away from water, perfumes, and harsh chemicals.

• Store them in a cool, dry place, ideally in the original NovaLuxe packaging.

• Gently clean with a soft cloth to restore shine.

3. How long will it take to receive my order?

• Standard Shipping (USA): 5–8 business days.

• Express Shipping (USA): 2–3 business days.

• International Shipping: 7–15 business days.

You will receive a tracking number once your order has been shipped.

4. Do you offer free shipping?

Yes! We offer free standard shipping on all domestic orders over $100.

5. Can I return or exchange an item?

Yes! You can return eligible items within 30 days of receiving your order, as long as they are unworn and in original condition.
Visit our Refund Policy for full details.

6. How do I start a return?

Simply email us at support@novaluxe.com with your order number and reason for return.
We'll guide you through the next steps!

7. What if I received a damaged or incorrect item?

We sincerely apologize!
Please contact us at support@novaluxe.com within 7 days of delivery with photos, and we’ll make it right.

8. Do you ship internationally?

Yes, we proudly ship worldwide!
Shipping costs and delivery times will be calculated at checkout based on your location.

9. Is my payment information secure?

Absolutely.
We use secure encryption technology to protect your payment and personal information at all times.

10. How can I contact NovaLuxe customer support?

We’re here to help!
Reach out to us anytime at support@novaluxe.com — our team typically responds within 24 hours.

Still Have Questions?

Contact our support team — we’re happy to assist you with anything you need! ✨

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