Thank you for shopping with NovaLuxe!
We’re excited to deliver timeless pieces to your doorstep. Here’s everything you need to know about our shipping process:

1. Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• You will receive an email confirmation with tracking information once your order has shipped.

Please note: During peak seasons or promotional periods, processing times may be slightly extended.

2. Shipping Rates and Delivery Times

• Standard Shipping (USA): 5–8 business days — $5.99 or Free for orders over $100

• Express Shipping (USA): 2–3 business days — $19.99

• International Shipping: 7–15 business days — Calculated at checkout based on your location.

Delivery times are estimates and may vary depending on shipping carriers and customs clearance.

3. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and link to monitor your package’s journey.
If you do not receive your tracking information within a few days, please contact us at support@novaluxe.com.

4. Customs, Duties, and Taxes (International Orders)

NovaLuxe is not responsible for any customs fees, duties, or taxes applied to your shipment.
All applicable charges are the customer’s responsibility.

5. Lost or Stolen Packages

NovaLuxe is not liable for packages lost or stolen after confirmed delivery.
If you experience an issue, please reach out to the shipping carrier directly or contact us — we’ll do our best to assist you!

Questions?

For any questions or help regarding shipping, please contact us at support@novaluxe.com.
We’re always happy to assist!

NovaLuxe — Delivering Elegance to Your Doorstep. ✨